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chic display workshop
Frequently asked question about Chic Display

About Chic Display

What capabilities your company has?

We turn the client’s technical drawings into reality.

which means we can do all the processes needed for metal, wood, and acrylic. we buy raw materials, do laser cutting, bending, folding, welding, powder coating, logo/graphic decoration, quality check, pack them, and ship.  The products we have made have included, metal racks, wood displays, acrylic displays, illuminated signs, SEG light boxes, and SEG graphic frames.

Which material do you work with?

Metal(mild steel, aluminum,stainless steel),acrylic, wood, PVC(foamed),magnetic graphic

Do you ship overseas ?

Yes, main of our products ship to the US and Europe. Some products are shipped to Australia, Korea Japan, and Canada.

About orders

What's your MOQ

For Small Items, like hangers, pegs, cap holders. The MOQ is 300 units.

For big items (floor stand /rack), The MOQ is 50 units.

What is your average ETA in regards sample units for custom Retail display?

For a regular floor stand/counter rack around 2 weeks, if it’s a system/kit that includes many items the sample development might take 4-5 weeks

How much is the prototype /sample cost?

Normally, the Prototype fee is 2-3 times the bulk product cost.

The prototype fee will be refunded after the bulk order is placed.

What to you need to start developing a new project?

We can quote a project with a sketch or concept.

To start the sample development, a technical drawing will be needed. Either you send us the drawing or our engineering team creates the drawing.

Do you have stock?

We don’t have any stock.

All our orders are customized as per the client’s order qty.

What's the production lead time?

It depends on different projects.

The normal production lead time is 5-6 weeks for a pure metal or wood display.

If the project is more complicated, the production lead time might be 8 weeks.

After sales service

What is your process in regards of QC?

We do 100% quality check before package. and a AQL  check after package(randomly picked some qty according to AQL standard)

What will you do if the products arrived are found quality issue?

First of all, for the past 10 years, we only had very few quality complaints. So most likely the goods you will receive are in good condition.

But if any quality issue happens, we will either make a new one to replace it. Or give you the credit back.

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